Directly serving remote service under the epidemic midline--innovation and challenge

Meeting time: April 10, 2020 14:00-16:30

Theme of the conference: Directly serving remote service under the epidemic midline--innovation and challenge.

Participants: In addition to the first and second participants, new members from Myanmar, Mexico, Malaysia and other countries were added.

General contents of the meeting:

Focus on the theme:sharing the epidemic prevention experience under special background; review the exchange content of the previous two online meetings, analyze and explain the domestic epidemic prevention work of the participants from all countries, and exchange the opinions and methods of community and Internet collaborative epidemic prevention and control.

Meeting details:

1、 New participants introduced themselves, expressed their enthusiasm and wished the meeting a complete success.

2、 Zhu Cong, director of Changsha No.1 social work service center, "experience sharing of vagrant epidemic prevention in the context of entrepreneurial transformation".

1. The homeless facing problems:

The vagrant has been wandering for a long time, and the speed of socialization is backward; vagrant is not unable to find a job, but unable to integrate into the society and unwilling to take the initiative to find a job.

2. Cause analysis:

The vagrant groups are bound by various conditions to find work; the vagrant themselves are difficult to integrate into the society, and unable to face the work problem independently. Because of the daily food surplus, the garbage cans on the street are overflowing, so the vagrant need not worry about the hunger problem.

3. Solution:

Firstly, to prevent social retrogression and promote the integration of vagrant into society as soon as possible by organizing vagrant entrepreneurship.

Secondly, we should set up an entrepreneurial team of vagrants to guide the vagrants into the track step by step; through etiquette training, reading poetry, painting, watching movies and other literary activities, we should help the vagrants regain their confidence and enjoy life again; we should set up a etiquette team of chorus to gradually improve their collective awareness and sense of social participation.

Thirdly, encouraging and organizing the vagrant to start their own business；setting up the vagrant shoemaker team and umbrella selling team, and adopt the business strategy of shoeshine in sunny days and umbrella selling in rainy days, so as to ensure the continuous stability of the entrepreneurial work.

Next, the mode of organization and entrepreneurship is cooperative mode.

Then, business promotion---designated business (self media publicity, invitation letter, voucher), university entrepreneurial team competition, street setting (urban management franchise).

Finally, the establishment of backbone anti epidemic team in the epidemic situation is to complete the research work; the backbone of the homeless use their own advantages, through ties, to understand the development trend of the epidemic situation.

4. Vagrant structure:

There are 200 homeless people in Changsha; 90% of them are men and 10% of them are women ; we provide targeted female products for those people. Sourceof life: scavenging, picking up food, temporary work.

Most of them have been vagrant for more than 10 years, which is also called professional vagrant or lifelong vagrant.

During the epidemic, people's consumption decreased sharply, the food in the garbage cans on the streets was insufficient, and it was difficult for the homeless to support themselves during the epidemic.

5. Sources of epidemic prevention information for vagrants:

Mainly through observation (such as observation of KFC customers from the majority of on-the-spot food to pack away); news information(a small proportion).

6. Epidemic prevention of vagrant groups:

The vagrants generally lack the consciousness of using epidemic prevention materials.Lack of epidemic prevention materials.The emphasis should be placed on the propaganda and education of epidemic prevention for the homeless.

7. Help achievements:

Homeless people are more willing to accept aid and go home.To some extent, the epidemic is an opportunity to help homeless people return home.

8. The contents of assisting the homeless in anti epidemic work:

To go to the homeless campsite to test their body temperature; to distribute materials (provided in cooperation with Changsha City); to carry out publicity and education for the homeless; to disinfect and sterilize the homeless campsite (twice a day); to screen the outgoing places of the homeless (to make account registration).

9. Effect of epidemic prevention: the homeless are effectively rescued.   

Solidarity Comes Changes: How Internet Enables Social Power to Effectively Coordinate for the Common Good Presenter: Mr. Fu Guodong, from China Association for Disaster Prevention

The China Association for Disaster Prevention (CADP) upholds an ideal that “Let the world be free of unrelieved disaster” and launched works of propaganda, volunteer enrollment, construction and operation of the organization during the past month. The CADP also strengthened the consensus and the sense of mission of members in the process of fighting COVID-19.

In the process of the rescue, some external difficulties occurred. 1) Information asymmetry: Demand information and supply information are uncertain and changing in complex and rapid ways. Donators cannot find recipients.

2) Limited participation space: Medical resources and logistics are under control by the government and entry points should be found. For example, by the end of the epidemic, rescues that depend not closely on materials and logistics should be found, and a network which helps people in the epidemic district to communicate and support needs to be established.

3） Insufficient credibility: Insufficient credibility in non-profit organizations, especially individuals and small organizations. To solve this problem, the CADP endorsed them by checking those individuals and small organizations thoroughly.

4) Urgent time: As for emergency rescues, it’s a common problem of the organizers. Consequently, rapid-reaction and streamlined process should be established. But in the early stage of the project, we also faced the problem that focused too much on the process.

Internal problems can be summarized as four “uncertains”. 1) Uncertain staff: The source of volunteers is uncertain, and there is little consensus and trust. To solve this, the CADP enroll new volunteers only by the propaganda in Wechat Moments and invitations. Besides, communication, mutual-trust and consensus can also be strengthened in meetings held every night. 2) Uncertain time: The working hours of volunteers are changeable and unfixed. To solve this, in each group there was two group-leaders. If leader A was unable to work, leader B would take over. Besides, there were also morning meetings held to know the working time of each group members. 3) Uncertain abilities: There are tremendous differences among volunteers, and their professional abilities are insufficient. To solve this problem, we hired staff from enterprises, what took 60% of the total. They can solve problems of logistics, media and graphic design, etc. 4) Uncertain Location: Volunteers may come from different regional cultures and different communication methods.

The solutions of problems above are as follows:

1. Solidarity --To recruit volunteers via Internet 1) Initiating Consensus: Emergency rescue, voluntary participation, no restrictions, just love. 2) Joining mechanism: The CADP and trust endorsement of friends to quickly build trust. 3) Connection tool: The utilize of Internet approaches such as Wechat to enhance the efficiency of volunteer recruiting. 4) Volunteer diversity: Volunteers come from every walks of the society: officials, academics, entrepreneurs, employees and social workers.

2.Collaboration and emerging innovations become possible. --Change The CADP reformed its working structures from pyramid structure to massive group consisted with small groups. 1) Strengthen Consensus: The CADP focused on information review and symmetry rather than receiving funds or materials. During the works, differences may also occur, but consensus overcome differences by continuous discussions and practice. 2) Demand-driven: The CADP drive organization operations with rescue needs. A receiving group receives information of rescue and deliver those to the censor. If the information was passed by the censor, the other groups would accept it by claiming it. Besides, professional tasks should be done by professionals and the task should be completely finished. By the task was finished, the

CADP may invite media to interview and propagate, what may have the organization known to more people and more volunteers may be recruited. 3) Information transparency: Transparency of the whole organization should be kept. Information publishing meeting may be opened to every staff and notes of the meeting would be shared. 4) Internet tools are widely used during the work: We use Wechat to communicate, Tencent Meeting, Dingtalk and Zoom for meeting and document sharing, WPS and Tencent Documents. Five-layer organizational structure that grows from the bottom up: 1) Independent decision and independent implementation 2) Demand-driven pipeline operation 3) Open sharing of platform resources 4) Professional function support 5) Iterative research on top-level mechanisms

Conclusions:

1) Consensus first: Clear direction, trust, organizational tolerance and organizational culture. 2) Mechanism first: Establish the operation mechanism first, and meet the rescue needs in the quickest way, instead of building a platform or a structure advantage. Use commercial strength to solve social problems. Renovate the mechanism during the process. 3) Bottom-up: The organizational structure grows from the bottom up base d on meeting the demands more efficiently, rather than in advance. 4) Two-wheel drive: Commercial efficiency advantage and public welfare consensus. 5)Reflections of organizations: Members in traditional organizations work like chessman, they have their unchanged usages. In the future, they may work as pieces of Go which have various usages, what may have less costs but more efficiency.

voices from IACCR members

Q&A Q1: Who put forward the idea of using the power of slogan? For example, the slogan” cheers up, Wuhan” A: This is a slogan full of Chinese style. It is a slogan passing from Chinese government to the public. Q2: When using IT measures, what kind of dispose is used in personal information? And how to protect the personal information when using online tools to provide services? A: Barely involved with private information and other information that might related with individuals. For volunteers, the organization do not directly participate, we just use platforms, such as Dingtalk, so it won’t involve personal privacy.   

Sharing part From Japan: we are now doing some stuffs for colleges, such as delivering hand washing soap, etc.   

Zhong Kailing’s sharing I come from Malaysia, in my country, we also doing the lockdown. Students learning remotely by

internet, therefore we have many social workers to do the voluntary jobs. But some residents have some mental problems, so I am here to listen everyone’s experiences.

Myint Naing Kyaw from Burma would like to hear everyone’s sharing.

AKG’s sharing We have more than 60000 people infected in India and the number is increasing. The problems we are facing now is the insufficient of test agent and mask, because of that, many medical workers are infected. Of course, we have taking the measures to control, for instance, students taking class at home and workers are quarantining in their houses either. We desperately need test agent now. Some volunteers recommend the Alibaba system, which has GPS, it’s very useful, thanks for the recommendation!   

Atsumi’s sharing: Sharing elder citizens activities, we already started a local project Sui Suita to support the school of old solitary people near the Osaka University. We cooperate with local welfare committees, local volunteers and local media, preparing to sent letters to every residents.

(2)Thinking about Similarity and Dissimilarity between COVID-19 and other natural disasters:COVID-19 is different from other natural disasters, it’s globally, rapid and there is no room to escape. What’s more, it can cause more damages to the old and infirm.   My questions are:   1. What have been told in your country? 2.what could motivate people to learn it properly and prepare for it?

Discussion

Chihori Tatebe’s sharing Introduce the situation in Philippines: In slum area, many people are out of job now, which means that without payment, they cannot buy foods to support their lives. The unemployment also happened in middle class. At present, ABNCBN is working with local government in donation to help people in need. Some local organizations are doing the voluntary jobs in Manila, especially in local hospital.

Maisara’s sharing Up to now, there are 230 people died from this covid-19, 21 of them are medical workers. The government update the latest information of the covid-19 everyday at 4pm local time. Also, the Philippines government decided to prolong the lockdown to 45days instead of one month. The main problem in Philippines are: 1.the mental problems people due to the lockdown and there are already 100000 cases related; 2.becaues of the discrimination, some people didn’t report their symptom and cause the infection of medical workers; 3.social amelioration measures are not enough. Good news: 1.some households are making face masks themselves; 2.volunteers provide foods to people who works in frontline and cook for them.

Q&A part: Q1: Is there anything we can do to deal with the mental problems during the lockdown? A: first is we can provide hotline support from online by psychological institution or government; secondly, online support groups using video software like zoom; finally, the key way is one on one online support.

Q2: Remote regions are not available to internet, do we have other method? A: You can print out the guidelines and disseminate them to people. You can find the guideline in IACCR’s website and it’s for free.

Q3: China, particularly those people in Wuhan, how did they maintain their lives during the lockdown? A: People work in their homes using the Internet. Local residents wearing masks when they go out to buy things they need. Take Shanghai as example, although there are still many cases import, but we can see the residents do not afraid of going out, so the mentality is important, the policy as well, we just need time and hope.

Zhong Kailing from Malaysia Wish can get the psychological guidelines so can translate them into Malaysian and sent them to local people.

Jason from IYrescueU:We are trying to connect other countries around the world and see what we can do to help, but we have limited information about the things that need help with.   Q:How should we connect those regions need help? Answered by Corrine from SRP A: My organization is collecting useful information and sharing them with other organizations, I think sharing meeting is very helpful.

Zhang Guoyuan’s sharing 1. the epidemic in China is now under control, the latest cases are mainly from overseas. 2. Chinese government and NGO is launching the tax-free policy focusing on middle and smell-size enterprise. Also, the government is supplying the subsidy towards the poor and those people who become orphan due to this epidemic. 3. In next step, the government will pay attention to social psychological support, encouraging professional institutions and NGO to provide services to deal with the PTSD. 4. Tencent company already started the 100million dollars fund to support the NGO outside of China to doing rescue works. So far, it has supported Italy and some other countries, we are striving for the Tencent’s support on Philippines and India, as well as other members of IACCR. 5. Tencent company is trying to understand the policy and the standard of many countries’ import and export of medical supplies.     

Recorders of the meeting:

Guo Xinruo

Li Min

LI Mengdan

Li Jialin

(The detailed information Shared by the distinguished guests is attached)